Exceptional Care When It Mattered Most. Hillendale provided outstanding 24/7 care for my cousin, who lived alone in Berkeley. As someone managing his care from 1,800 miles away, I cannot overstate how exceptional their service was in every respect. Hillendale was able to staff qualified caregivers on just one day's notice of hospital discharge. Throughout his care, I received detailed shift reports documenting medications administered, meals consumed, specific care provided, and household tasks completed. This comprehensive communication gave me peace of mind during an incredibly difficult time. Keri, the care manager, was in daily contact with me and always accessible when questions arose. The individual caregivers went above and beyond, proactively recommending adjustments to keep my cousin safer and more comfortable. The Hillendale team worked seamlessly with the hospice staff, demonstrating both expertise and compassion in providing the specialized care required. In my cousin's final hours, Keri was at his bedside and facilitated a phone connection so I could say my goodbye. I'm grateful for her thoughtfulness in making that final conversation possible. Thank you, Keri, and thank you, Hillendale, for making an impossibly difficult situation manageable through your professionalism, compassion, and thoughtful care.
Susan M.
Cousin of Client
Berkeley, CA
